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FREQUENTLY ASKED QUESTIONS
Please note:
We do not ship cigars to the USA.
We do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system. We apply the best practices and methods of shipping to ensure your cigars reach you safely and securely. If we deem that we cannot provide this assurance, we may not be able to process your order, will inform you accordingly.
Shipping is 20 CHF per order.
We ship all orders with Swiss Post Priority and will provide you with a tracking number once your order has shipped.
Your satisfaction is most important to us. Please contact us via email if you are unsatisfied with your purchase. Some conditions are not in our control as you know, but we will do our best to resolve any situation.
In order to maximize safety and delivery of your cigars, we have a weight limit per each shipment. Therefore, if you have placed a large order or and order with bulky or large boxes, then it is likely you will receive your cigars in multiple packages. You will receive a tracking number for each of these packages.